Train Refunds

Did you know that if your train is delayed you can claim a refund? I had been taking a train almost every day for a few months before I found out about this. How much refund depends on how late the train is, with a full refund only available if the train is over two hours late. I probably missed out on £20-30 of refunds in three months.

Some train companies give refunds if the train is 15 minutes late, including some Virgin services, but not the one I use.

The first time that I applied for a refund was at the end of January. I Googled Virgin Train refunds, found the correct website, filled in my details and uploaded a photo of my tickets. A day later I received an email telling me that I’d not provided the correct information, and that I needed to supply proof. Seeing as I had given them a photo of my ticket, along with details of my booking number from Trainline, I asked what I had missed. No reply was forthcoming, but a week later I received a cheque for £8.25. The second time, I supplied the same information as before, and received a cheque for £4.13 a week later.

The cynic in me would suggest that the first time that you apply for a refund, Virgin automatically send an email saying that you’ve not supplied the correct details, hoping that most people will be put off.

Although, it’s cliched to be cynical about Virgin Trains.

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