I’ve blogged about the problems I’ve had with taking my bike on a train before (here), and once again I’m the victim of the vagaries of Virgin Trains.
Last week I tried to catch the 17:38 train from Wigan to Lancaster, with my bike. I had a bike reservation, so no problem. I would never try to take a bike on a train without a reservation, unless the company don’t do them (here). The train was a little delayed, but not enough for a refund. The platform staff were all ready to unlock the bicycle storage compartment, when the train manager said ‘no more bikes’. Both myself and the platform staff mentioned that I had a reservation, but the moron on the train wasn’t having any of it. He’d let a load of people on with bikes who didn’t have reservations.
If that happens it’s quite simple. One of the people without a bike reservation gets off the train and I get on. I’ve seen it happen in the morning at Preston, where someone without a reservation had to make way for four bikes, who had reservations.
The unsympathetic train manager suggested that I get the next train. Great idea, except I don’t have a reservation for that train, and I’ll have to wait another 45 minutes. I wasn’t happy. The platform staff told the train manager that he was in the wrong, but there was nothing more they could do. As I watched the train roll out of the station without me, one of the platform staff got on the radio to get me a reservation for the next train. He also told me that he wouldn’t let the train leave the station without me on it. They couldn’t have been more helpful. Complete opposite of the tosser on the train.
At Wigan today, the platform staff asked me it I’d complained. I had, but hadn’t had more than an automated response, so he told me to complain again. Not a good system, although to be fair to Virgin, they do appear to be the best of a bad lot.